RETURN & EXCHANGE POLICY

A Legal Disclaimer

Effective Date: 02/02/2026
Last Updated: 02/02/2026

At Jayden’s Journey, we are committed to providing high-quality, compliant cannabis products in accordance with California law. Due to strict state regulations governing cannabis sales, our return policy is limited as outlined below.

ALL SALES ARE FINAL

In accordance with California cannabis regulations:

All sales are final.
We do not offer refunds for non-defective products.
We cannot accept returns based on personal preference, taste, smell, potency, or effects.

Once a cannabis product leaves the premises, it cannot be resold under state law.

DEFECTIVE PRODUCT EXCHANGES

We may offer an exchange only in the case of verified defective products.

Examples of potentially eligible defective items include:

Non-functioning vape batteries
Faulty cartridges
Manufacturer-sealed products that are improperly sealed
Products with clear manufacturing defects

All exchanges are subject to management approval.

EXCHANGE REQUIREMENTS

To be eligible for a defective product exchange:

The issue must be reported within 7 days of purchase.
The original receipt is required.
The original packaging must be provided.
The product must contain a reasonable amount of unused material (as determined by management).

We reserve the right to deny exchanges if the product appears misused, tampered with, or excessively consumed.

FORM OF RESOLUTION

If a defective product is approved for exchange:

The item will typically be replaced with the same product.
If the same product is unavailable, store credit may be issued.
Cash refunds are not provided.

All exchanges must comply with California cannabis tracking and regulatory requirements.

NON-ELIGIBLE RETURNS

The following are not eligible for return or exchange:

Products that did not produce desired effects
Products with disliked taste or aroma
Edibles or consumables that have been opened
Clearance or promotional items
Products damaged due to improper storage or handling

Cannabis affects individuals differently, and personal preference does not qualify as a defect.

INSPECT BEFORE YOU LEAVE

We strongly encourage customers to:

Inspect packaging before leaving the dispensary
Confirm product selection with your budtender
Ask questions prior to purchase

Once you leave the premises, we are legally limited in how we can assist with returns.

CONTACT US REGARDING A DEFECT

If you believe you received a defective product, please contact us immediately:

Jayden’s Journey
5054 Pentecost Dr STE E Modesto, CA 95356
Phone: (209) 581-7700
Email: info@jaydens-journey.com

Please have your receipt ready when contacting us.

REGULATORY COMPLIANCE

This Return & Exchange Policy is designed to comply with California cannabis regulations and may be updated at any time to reflect changes in state or local law.